Frequently Asked Questions
Everything you need to know about pricing and billing.
Can I switch plans at any time? +
Yes. Upgrades take effect immediately. Downgrades take effect at the end of your billing cycle. No cancellation fees.
What happens when I hit my monthly limit? +
We'll notify you at 80% usage. You can purchase overage credits at $0.50/verification (KYC) or $0.02/screen (KYT), or upgrade your plan.
Is there a free trial for paid plans? +
All paid plans include a 14-day free trial with full access. No credit card required to start.
What's included in Enterprise contracts? +
Enterprise plans include custom SLAs, dedicated infrastructure, on-premises deployment options, custom integrations, and a dedicated compliance officer. Pricing is based on volume and requirements.
How does crypto payment work? +
We accept BTC, ETH, USDC, and USDT via Coinbase Commerce. Annual subscriptions paid in crypto receive a 10% discount. MYAI token payments will be available post-TGE.